Innocept01Your starting point
Customer Assistant
Look after the first conversation
Answer website questions, collect customer details and arrange appointments, with a clear record of the steps taken.
Meet the Customer AssistantA DIGITAL WORKFORCE FOR SMALL BUSINESSES
You grow your business.
Build a team to help.
Innocept brings AI-powered Digital Employees into your business to help with everyday work. Our vision spans customer service, sales, finance and reputation, with you in control of the tasks and decisions.
Start by configuring your Customer Assistant and connecting accounts. Website enquiries and appointment automation are in development.
- Digital Employees with clear roles
- Tasks shaped around your business
- Permissions that keep you in control
- Activity you can see and understand
Your Customer AssistantPlanned website chat · Illustrative conversation
Hi, can I book a consultation this week?
Of course. What would you like help with?
From first hello to a time in the diaryEnquiry → Customer details → Appointment
Make space for your expertise
Get support with the routine work around your work.
Start with a useful role
Give your Customer Assistant a clear job to do.
Keep a clear view
Know what happened and where your attention is needed.
CURRENT RELEASE
What you can use today
Create a business workspace, configure your Customer Assistant and tasks, and connect Google Calendar, Sheets, Drive and Gmail accounts. Google account connections are available to permitted users while the app is being tested.
Connecting an account does not start automation. Website chat and automatic appointment booking are not enabled in the public release. Gmail message processing and sending, spreadsheet tasks and Drive document processing are still in development.
Calendar connection setup checks availability access. Drive setup checks API access, Gmail setup checks mailbox profile access, and Sheets setup checks granted permissions. We do not describe these checks as completed customer workflows.
Sales, Finance and Reputation Assistants are future plans. No release dates or business outcomes are guaranteed. Read about Google connections.
ONE BUSINESS. MANY WAYS TO HELP.
A bigger vision for your digital team.
We’re starting with the Customer Assistant. The wider direction is a team of specialised Digital Employees across sales, finance, reputation and everyday operations, each with a clear role and boundaries you set.
02Our wider vision
Sales Assistant
Keep opportunities moving
Our direction for sales: follow up leads, chase quotations and help your team keep track of the next customer conversation.
03Our wider vision
Finance Assistant
Stay on top of the everyday admin
Our direction for finance: follow up invoices, support payment reminders and surface the items that need your attention.
04Our wider vision
Reputation Assistant
Keep listening after the job is done
Our direction for reputation: request reviews, gather customer feedback and highlight responses that need a personal follow-up.
A TEAM YOU CAN OVERSEE
The work moves forward. You stay informed.
As the digital team grows, our aim is one place for your activity feed, task history and monitoring: see what’s been done, what needs approval and what needs your attention.
PLANNED WORKFLOW · CUSTOMER ASSISTANT
A helpful conversation.
A useful outcome.
A new customer shouldn’t have to wait for your working day to slow down. We are developing the Customer Assistant to handle these first steps and keep you informed. The following journey illustrates the intended workflow.
A question gets an answer
Your assistant welcomes website visitors and answers everyday questions using your services, opening hours and business information.
The details come together
It asks what the customer needs and gathers their contact details, giving you a useful enquiry instead of an unfinished conversation.
An appointment takes shape
It checks your connected Google Calendar, offers suitable times and confirms the booking. You can review the activity in your workspace.
BUILT AROUND YOUR WORKING DAY
Small teams. Full diaries. Plenty to do.
From customer conversations to the admin behind the scenes, small teams have a lot to manage. These examples show the workflows we are developing for the Customer Assistant.
01
Trades & home services
Plumbers · Electricians · Cleaning teams
Out on a job? Keep enquiries moving.
Collect the job description, location and contact details. Help customers arrange a visit while you focus on the work in front of you.
“Do you cover my area, and when can you visit?”
02
Salons & independent studios
Hair & beauty · Fitness · Creative studios
Give the person in front of you your attention.
Answer service questions and guide website visitors towards an available appointment without interrupting your session.
“Which service should I book, and is Friday available?”
03
Consultants & local professionals
Consultants · Tutors · Small agencies
Start the conversation before the first meeting.
Understand what a new customer needs, gather a useful brief and arrange an introductory appointment in your calendar.
“Can you help with my project? I’d like to talk it through.”
HELP THAT KNOWS ITS PLACE
Your business.
Your knowledge.
Your rules.
Configure the information and permissions your assistant will use as supported workflows become available. You stay in charge of the decisions that matter.
See how you stay in controlYOU SET THE BOUNDARIES
Answer service questionsAutomatic
Create appointmentsYour choice
Actions needing a decisionAsk you first
Review customer conversations, bookings and approvals together in your workspace.